Break/Fix & Supply Request

Revised 4/17/23

To initiate a Break/Fix request for your device or to order waste toner bottles and staples please click on the buttons below.  These buttons will link to the PrintSmart Contacts and Support Information page.  These contacts will be your quickest route to getting your device repaired or your supplies delivered. You will need to know the PrintSmart ID and/or the serial number of your device.  The PrintSmart ID will be located on the PrintSmart label affixed to the front of the device (see images below).  You can also call the PrintSmart help desk at 800-226-6482.  Please do not call the old Xerox help desk number as that may cause delays in getting your device serviced.