Support

 

Steady State Team Procurement Team
Service – ZOS-Service@xerox.com – 800-226-6482

  • Place or update a service call
  • Have not heard from technician
  • Follow up needed on previous service call
  • Machine alerting to replace drum or fuser
    (Response within 1 hour)
 UF Procurement Services
procurement@ufl.edu
(352) 392-1331
Supplies – ZOS.Supplies@xerox.com– 800-226-6482

  • Order waste toner bottles and staples
  • Order toner on non-networked device
  • Inquiries on automated toner shipments
    (Response within 2 hours)
Billing & Meters – zos-contracts@xerox.com – 800-226-6482

  • Billing & Invoice inquiries
  • Meter request emails
  • Device location and cost center corrections
  • Device storage updates
    (Response within 24 hours)
For UF IT server support for New Printers & Copiers, please make your request at the following site: UFIT Service Catalog – End-Point Computing – Printing – undefined (ufl.edu).
Freddie Guadalupe
Account Manager
Freddie.Guadalupe@xerox.com
(813) 560-6895
Lee Chaffin
Account Executive
lee.chaffinjr@xerox.com
(813) 380-4800
Maria Rehm
Account Executive
maria.rehm@xerox.com
(813) 695-8051
Rey Morffi
Field Service Manager
rey.morffi@xerox.com
(904) 416-5335
Don Simmons
Lead Technician
Donald.Simmons@xerox.com
(813) 610-7156

Tagging updates – If your device has not been tagged please email the Zeno Team at (ZOS-Service@xerox.com).