Published: Apr 27th, 2015
One of the benefits of being in the PrintSmart program is that Zeno will be able to monitor supply levels through intelligent device monitoring software and dispatch supplies to the […]
Published: Apr 27th, 2015
UF will be able to track equipment downtime through intelligent device monitoring software to enforce the signed Service Level Agreement (SLA). The standard response time will be 4 hours after […]
Published: Apr 27th, 2015
You’ll need to contact Zeno’s dedicated PrintSmart Helpdesk support at 1-800-226-6482. The helpdesk support is available from 8 a.m. through 5 p.m., Monday through Friday. Online troubleshooting videos will also […]
Published: Apr 27th, 2015
Zeno will provide a dedicated PrintSmart Helpdesk to remotely read monthly usage, detect and fulfill supply needs, and provide advance warning of equipment malfunction to onsite technicians to prevent downtime. […]
Published: Apr 27th, 2015
Absolutely, as part of the contract, Zeno will provide initial on-site training at the time of installation for all devices placed under the PrintSmart program along with follow-up training about […]
Published: Apr 27th, 2015
Your security and compliance requirements will be noted during the assessment and factored into the final recommendation. All devices covered under the PrintSmart program have a featured called “Secured Print’ […]
Published: Apr 27th, 2015
If there is a substantial change in output needs such as volume, number of users, application changes, etc., the Zeno project team will re-evaluate the needs of your department and […]
Published: Apr 27th, 2015
That depends on several factors including the age of the equipment, if UF owns or leases the equipment and how expensive it is to maintain the equipment. Ultimately, it will […]
Published: Apr 27th, 2015
Once this information is confirmed, the equipment will be ordered. It usually takes 3-4 weeks to be delivered and installed. Before the equipment is delivered, a Zeno representative will contact […]
Published: Apr 27th, 2015
Zeno personnel will review the recommendation with the department representative and answer any questions. Once written approval is received to move forward, then the Zeno representative will confirm if sufficient […]