What do I need to do about my copier once the lease has expired?
It is suggested that you contact the “service provider” in writing 60 days prior to the expiration of your lease and notify them of your intent to convert over to the PrintSmart program and informing them of the pick-up date (approximately 1 week after date of install). Prior to the pick-up, all data is to be “wiped” from the hard drive EXCEPT the copier’s operating system. The machine must be returned in operating condition or the manufacture will access a service fee to restore the program. The provider is responsible for all pick-up charges (freight) and they’re supposed to complete the process within 10 working days after receiving your written notice.