Published: Apr 27th, 2015
UF will be able to track equipment downtime through intelligent device monitoring software to enforce the signed Service Level Agreement (SLA). The standard response time will be 4 hours after […]
Published: Apr 27th, 2015
You’ll need to contact Zeno’s dedicated PrintSmart Helpdesk support at 1-800-226-6482. The helpdesk support is available from 8 a.m. through 5 p.m., Monday through Friday. Online troubleshooting videos will also […]
Published: Apr 27th, 2015
Zeno will provide a dedicated PrintSmart Helpdesk to remotely read monthly usage, detect and fulfill supply needs, and provide advance warning of equipment malfunction to onsite technicians to prevent downtime. […]
Published: Apr 27th, 2015
Absolutely, as part of the contract, Zeno will provide initial on-site training at the time of installation for all devices placed under the PrintSmart program along with follow-up training about […]
Published: Apr 27th, 2015
The program will include devices that will print color documents if the department has an on-going need. Limiting departmental document production to black-&-white-only will avoid the higher costs associated with […]
Published: Apr 27th, 2015
The proliferation of these printers imposes a drag on departmental resources because of their acquisition and setup costs, but especially because of their ink/toner replacement costs. If hardcopy printing is […]
Published: Apr 27th, 2015
All UF owned equipment not retained under the PrintSmart program should be “surplused”. The department will be responsible for contacting “Property Surplus” and following all internal procedures and completing the […]
Published: Apr 27th, 2015
It is suggested that you contact the “service provider” in writing 60 days prior to the expiration of your lease and notify them of your intent to convert over to […]
Published: Apr 27th, 2015
It is suggested that you contact UF Purchasing 60 days prior to the expiration of your lease and request a PrintSmart device. In addition, you’ll need to contact the “service […]
Published: Apr 27th, 2015
The majority of the non-Xerox leases will be allowed to expire. During this time, each department will continue pay their monthly rate as they have in the past and contact […]