Are departments required to purchase supplies?
You shouldn’t have to order supplies manually. Zeno will monitor toner levels through intelligent device monitoring software and will automatically dispatch toner when levels are low. Note: Waste Container Kits and staples are not monitored by the software, so these supplies must be manually ordered. However, these supplies are included in your cost per impression (CPI) charge. Procurement also advises your department to manually place an order for a spare set of toner cartridges as it can take up to 2 business days for your department to receive toner from Zeno (free of charge). Place orders for these supplies by calling the PrintSmart Helpdesk at 1-800-226-6482.