Are departments required to order supplies?

Published: Mar 12th, 2018

No, all supplies except paper will be provided by Zeno and are included in your cost per impression (CPI) charge. Please do not fall victim to telemarketing fraud from companies […]

Are departments required to purchase supplies?

Published: Mar 12th, 2018

You shouldn’t have to order supplies manually. Zeno will monitor toner levels through intelligent device monitoring software and will automatically dispatch toner when levels are low. Note: Waste Container Kits […]

How will the contractor know when I need toner or service?

Published: Apr 27th, 2015

One of the benefits of being in the PrintSmart program is that Zeno will be able to monitor supply levels through intelligent device monitoring software and dispatch supplies to the […]

What will the contractor’s response time be to service calls?

Published: Apr 27th, 2015

UF will be able to track equipment downtime through intelligent device monitoring software to enforce the signed Service Level Agreement (SLA). The standard response time will be 4 hours after […]

What happens when our Xerox machine goes down?

Published: Apr 27th, 2015

You’ll need to contact Zeno’s dedicated PrintSmart Helpdesk support at 1-800-226-6482. The helpdesk support is available from 8 a.m. through 5 p.m., Monday through Friday. Online troubleshooting videos will also […]

How will our department’s equipment and needs be serviced?

Published: Apr 27th, 2015

Zeno will provide a dedicated PrintSmart Helpdesk to remotely read monthly usage, detect and fulfill supply needs, and provide advance warning of equipment malfunction to onsite technicians to prevent downtime. […]

Will training be provided if I receive new equipment?

Published: Apr 27th, 2015

Absolutely, as part of the contract, Zeno will provide initial on-site training at the time of installation for all devices placed under the PrintSmart program along with follow-up training about […]