What is included in the program? What type of equipment will be provided in the PrintSmart Program?

Published: April 27th, 2015


The PrintSmart Program includes equipment (MFD’s and Workgroup printers), preventive maintenance, break/fix repair and parts, software, installation, training and supplies (including staples, excluding paper). The type, models, and quantities of equipment will be determined through a detailed assessment of your printing needs. The models of equipment will vary based on departmental needs.

The PrintSmart Program includes:

  • Ten multi-functional devices (MFD), which copies, prints, scans and faxes and two workgroup printers.
  • Supplies, including staples, excluding paper
  • Preventive maintenance, break/fix repair and parts
  • Equipment monitored for internal alerts, toner level and monthly meter reads
  • Service Level Agreement (SLA) l to ensure response times, device up time percentage and first-time fix
  • Secure Print option to manage confidential printing
  • Dedicated PrintSmart helpdesk via toll free number or thru web portal
  • Detailed account usage and simplified billing
  • Flexibility for equipment changes
  • Single contract for increased efficiency in managing contract terms and conditions

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