How does the contract work?

• All devices will be charged the B/W CPI rate and Color CPI rate for actual usage where an impression is put to page.
• Included in this rate are access to Zeno/Xerox equipment, preventative maintenance, ordinary repairs and all supplies including toner and staples. Paper is excluded.
• Toll-Free phone number is provided to reach PrintSmart Helpdesk staff. The dedicated helpdesk will coordinate maintenance and repair requests, supplies and other calls.
• Certified on-site technicians committed to excellent customer service, including a four-hour response time will be provided.
• By consolidating spending with a single vendor, UF is taking advantage of economies of scale and efficiencies. Results of similar programs at other large universities have resulted in 25 to 30 percent cost avoidance.