Customer Feedback

In order to receive customer feedback regarding the PrintSmart program, Xerox has implemented a web-based real-time “customer feedback” process called Sentinel Customer Satisfaction Assurance System. The system will automatically send out an email every (3) three months to each “Key Device Contact” (KDC) assigned to a PrintSmart devices installed at UF and will ask you about your experience the PrintSmart program and the services you received from Xerox.

All you have to do is click on the link within the email message and you’ll be asked to click on one of three icons:
smiley frowny lightbulb



and provide your feedback in the text box provided. THAT’S IT! Your input will then be transmitted to the PrintSmart team who will follow up with you and respond to your request in a timely matter. If you want to offer your feedback now, simply click on the link below and send us your comments. The entire process only takes a few minutes. We appreciate your support and participation in the PrintSmart program

Submit your feedback now.

Sample Sentinel Email